At IC Communications we aim to offer the
best solution for your telecom problems. We have teamed up with the leading
supplier of switchboard operators to offer you a totally free switchboard
service attached to an 0844 number!
The main advantages to having a free 0844
number attached to our switchboard are:
* Free 0844 number gives your company
a national presence
* Zero purchase cost and running cost
* Re-direct your calls to multiple UK landlines
* Voicemail to email & missed call notification to email features
* Update your system via our on-line control panel 24/7
* Call re-routing to your home, office or multiple locations
* Professional phone image to create a corporate feel
* Never let your customer hear the engage tone again
* Choose from a selection of professional greetings
* Identify calls before speaking with the caller
* Give clients one contact number
* Messages can be accessed via your e-mail
* Choose your own style, of on hold music for callers to listen to
* Queue customer calls during busy periods
* Track your marketing, use a separate Number for each campaign
* Disaster recovery for your phones in an emergency situation
What features do the free 0844
Call queuing for your business
If you have limited lines into your office, we will queue the
callers and put them through to you as soon as a line becomes free. In
effect, this increases the number of lines available to you, this will
be especially useful to you at busy times of the day or should you have
a particularly busy inbound campaign . Your customer will never hear the
engaged tone again and you won’t miss a call!
No maintenance and no licensing fees
We maintain the service at no cost to you. We also cover the performing
rights expense, another cost saving.
Missed call alert - Email and SMS
Once a customer calls your number, we record the inbound CLI (The caller’s
phone number) when available; Should a customer hang up when they are
on hold we will send their phone number to your email address in seconds
so you can call them back. At a small additional cost you may also recieve
your missed call alerts via SMS to your mobile phone , SMS alerts are
great if you out of the office for the day or are called out of the office
at short notice. Optional SMS credits can be purchased via worldpay once
logged into your account. A major plus for customer service. Many companies
have increased their staffing levels as a result of this useful service.
No capital expense
No need to buy an expensive PBX (PBX is a traditional switchboard)
Easy answer phone
If the caller has been on hold for more that 2 minutes or your number
calls out of hours, we give them the option to leave a voice mail. Once
they have completed the message, we e-mail it to you in seconds. This
makes it easy for you to listen to, forward and store. This feature is
so much better that an old fashioned answer phone.
If you move offices permanently, or just for a day or a week or even an
hour, you can re-route all your calls to the new office. This can be done
via a simple web page, its INSTANT! In a disaster recovery situation you
can re-route to an alternate location in seconds and continue to conduct
Powerful follow me and call distribution capabilities
If you work from more than one location or your company has multiple offices
or employs home workers we can distribute your calls to any of three landline
locations, ensuring that the call is answered by the first available operator
regardless of their geographic location within the UK.
Line Identification Option (whisper)
Each number you obtain can be configured for a different purpose e.g.
sales, admin, support etc. When you answer the call you will hear a short
message which will identify the call; such as “you have a sales
call”. This allows you to personalize the way in which you greet
each caller. Home workers can identify between personal and business calls.
This will become invaluable to you! If you operate more than one company
from a single office this is invaluable.
If you are using a free switchboard account the prompt customisation service
is offered via an 090 telephone number charged at 50p per minute, if you
are a premium account holder this service will be offered via a 0844 telephone
number charged at standard rate.
Web based control panel
Enter the user name and password you selected and then our simple control
panel lets you update or amend your number settings. It takes seconds
and is simple to use. You can update your settings whenever and as often
as you like. Call our customer service desk during office hours if you
have a question regarding the settings.
No cost to your business
There is no set up fee or rental fee for this product.
There is no increase in your phone charges or your phone bill.
It is 100% free for businesses, sole traders or home workers based in
the UK that have less than 50 employees. We guarantee this! We offer you
a single 0844 number without charge, if you wish to have additional numbers
under your account this is easy to do for a small monthly fee. Optional
extra features such as sms missed call alerts are available at a small
extra charge should you wish.
Free 0844 local rate numbers
Choose from over 200, 0844
number. Never have to change your telephone number again, no matter what
part of the UK your business moves to. Get a BIG company feel with BIG
company features for FREE!
Set open and close times
Set your open and close
times, when callers phone outside your normal opening hours, the call
is recorded and sent via a missed call alert to your e mail, ensuring
you never miss an opportunity. You can also set the system to offer an
out of hours voice mail if you wish. This feature is also great, if you’re
a home worker and don’t want people calling you in the evening!
This useful feature is very handy, if you pop out of the office in a hurry!
It allows you to hit a button and send your called to your out of hours
announcement! Great when you have to run.
Know which numbers under your account people are calling. Compared numbers,
run a missed call alert report so you can call your customer back. Track
your marketing and KNOW which adverts work and which adverts are wasting
you money! If you take a few moment to use the stats, we can guarantee
you will save big money on ineffective advertising!
Customize your introduction and out of hours message
The system allows you to
quickly record a customer introduction or an out of hours message that
reflects your opening times and or emergency contact number. Or choose
from dozens of pre recorded greetings that we supply.
our add on page to see what other services can be included with your 0844